Find answers or reach out to our team.
An eSIM (embedded SIM) is a digital SIM built into your phone that lets you activate a data plan without a physical SIM card. You install it by scanning a QR code.
After purchase, scan the QR code we send you. iPhone: Settings → Cellular → Add eSIM. Android: Settings → Network → SIM → Add eSIM.
Most phones from 2019 onwards support eSIM, including iPhone XS+, Samsung Galaxy S20+, and Google Pixel 3+. Check our Compatible Devices page for the full list.
Your data plan starts when you first connect to a network in your destination, not when you install it. You can install before your trip.
Yes! The eSIM runs alongside your physical SIM. Use your regular SIM for calls/texts and the eSIM for data.
Purchase a top-up from your dashboard anytime. It's applied instantly to your existing eSIM.
If you haven't activated or used the eSIM, you can request a refund within 7 days of purchase. Contact our support team.
Your phone must be carrier-unlocked to use an eSIM from a different provider. Most phones purchased directly from the manufacturer are unlocked.
Email us at support@e-sim.onl or use the contact form on our Contact page. We respond within 2 hours.